Quetex believes gaming should be fun — no pressure, no addiction. We help you set limits, self-assess, and access support whenever you need it.
Concerned about your gaming? Reach out to our support team directly.
Important Notice: The Quetex platform is for users aged 18 and above only. Gaming is for entertainment — it is not a reliable source of income.
Welcome to Quetex. We believe every player deserves a gaming experience that is enjoyable, controlled, and safe. Responsible gaming is not just a policy for us — it is the foundation of every decision we make.
We understand that online gaming can be highly engaging and that it is easy to lose track of limits. That is why Quetex has built tools and services to help you stay in control at all times. Your well-being and enjoyment both matter equally to us.
Responsible gaming at Quetex means setting your own budget, sticking to time limits, avoiding emotional betting after a loss, and keeping gaming as a small part of your leisure time. When gaming starts causing stress or anxiety instead of enjoyment, that is where the problem begins.
Quetex's commitment: We are committed to the well-being of all our players. We use technology, trained support staff, and internationally recognized standards to ensure responsible gaming.
Responsible gaming means enjoying gaming mindfully. It means knowing how much you play, how much you spend, and how much space it takes up in your life. At Quetex, responsible gaming is an ongoing commitment — not just a set of rules to follow.
Following responsible gaming practices at Quetex ensures every session stays a positive experience. We want you to finish each session feeling satisfied and well.
Sometimes we do not realize ourselves that gaming is getting out of hand. If you notice any of the signs below, it is important to take them seriously. These are not signs of weakness — recognizing them means you are aware.
If you notice one or more of the signs above, do not wait — contact the Quetex support team right away. We are here to help, not to judge.
Quetex offers several powerful tools to help you stay in control of your gaming. They are completely free to use and can be activated at any time from your account settings.
Set a maximum deposit limit — daily, weekly, or monthly.
Set a daily time limit for how long you play.
Temporarily pause your account for anywhere between 24 hours and 30 days.
Exclude yourself from your account on a long-term or permanent basis.
Review your complete gaming and spending history.
Receive periodic reminders about your gaming time and spending.
How to activate: Log in to your account → Settings → Responsible Gaming → Select your preferred tool. All limits take effect immediately.
If you feel gaming is getting out of control, follow the steps below. Asking for help takes courage.
The first and most important step is acknowledging the problem. Don't blame yourself — awareness is where change begins.
Use Quetex's cooling-off or self-exclusion tools to temporarily pause your account.
Let a family member or friend know what you're going through. Seeking support instead of facing it alone is not a weakness.
Our trained support team is available 24/7. They will guide you in the right direction with full confidentiality.
If needed, seek help from a mental health professional or a gaming addiction counsellor. We can assist with referrals.
Once you've recovered, you can return to gaming responsibly with strict limits in place — or choose not to play at all, which is equally respected.
Answer the following questions honestly. If most of your answers are "Yes", consider seeking support.
Have you spent more than your set budget on gaming and felt regret afterward?
Have you repeatedly placed larger bets to try to win back money you've lost?
Have you tried to stop gaming but been unable to, or failed repeatedly?
Has gaming caused problems in your relationships with family, friends, or colleagues?
Do you feel restless, irritable, or empty when you are not gaming?
Have you lied to family or loved ones about how much you game or spend?
Is gaming negatively affecting your sleep, eating habits, or daily routine?
Do you use gaming to escape stress or anxiety?
More than 3 "Yes" answers? This may be a cause for concern. Please contact the Quetex support team or use the self-exclusion tool. You are not alone.
Quetex is always here for you. Our support team will assist you without judgment and with complete confidentiality.
Click the chat button on the Quetex app or website. Trained agents are available 24/7 to help you.
[email protected] — detailed assistance provided within 48 hours.
One-on-one sessions with a trained counsellor can be arranged when needed.
Detailed guidelines and resources on responsible gaming are available in English.
Quetex does more than offer games — we are fully committed to your well-being and safety.
Quetex enforces a strict age verification process at registration. Accounts for users under 18 are strictly prohibited, and our system automatically prevents them from being created.
Every player can set their own budget, time, and wagering limits. These limits take effect immediately and cannot be changed for 24 hours.
Each game's RTP, win probability, and risk level are clearly displayed. We don't hide anything — so you can make informed decisions.
After a set period of gaming, Quetex will automatically remind you to take a break. This Reality Check feature helps you stay aware of how much time you've spent.
You can suspend your account for anywhere between 6 months and 5 years in just a few seconds. Once this decision is made, it cannot be reversed before the chosen period ends.
Our support team is specially trained in responsible gaming. They are ready to assist in any situation with sensitivity and complete confidentiality.